Refund Policy

At Local Citation Services, we are committed to delivering high-quality local citation building and local SEO services that align with our clients’ goals and expectations. We understand that investing in SEO and digital marketing services can involve a level of uncertainty, particularly when services depend on manual work and third-party platforms.

The website https://localcitationservices.io/ is developed by Citation Forge and operated by the Citation Forge Team. All services, invoicing, and refund decisions are handled by Citation Forge.

This Refund Policy is designed to establish a clear, fair, and transparent framework for handling refund requests. Its purpose is to:

• Protect both the client and our team
• Set realistic expectations regarding refunds
• Prevent misunderstandings related to project scope, timing, and delivery

Our goal is to maintain trust, deliver value, and resolve concerns professionally whenever possible.

Money-Back Guarantee

We want clients to feel confident when working with Local Citation Services. For this reason, we offer a limited money-back guarantee under specific conditions.

If you place an order and request cancellation before any work has begun, you are eligible for a 100% refund, no questions asked.

However, once our team has started working on your project including research, data verification, citation submission, outreach, or reporting the order becomes non-refundable. Our services involve manual, custom work that requires time, effort, and coordination with external directories and platforms.

If you are unsure whether work has started, you may contact us at hello@citationforge.com before submitting a cancellation request.

Eligibility for Refunds

Refund requests are reviewed on a case-by-case basis. You may be eligible for a partial or full refund in the following situations:

Order Cancelled Before Work Begins

If you cancel your order before any work has started, you qualify for a full refund under our Money-Back Guarantee.

Service Not Delivered as Promised

If we fail to deliver the agreed service due to internal error and no reasonable correction or alternative solution can be provided, we may issue a partial or full refund based on the work completed.

Unexpected Technical or Scheduling Issues

In rare cases where delivery is not possible due to unforeseen technical issues, third-party restrictions, or internal capacity conflicts, we will either:

• Offer a suitable alternative or replacement, or
• Issue a full or pro-rated refund based on completed work

Refund Request Timeframe

To be eligible for review, refund requests must be submitted within:

• 3 days of receiving the final deliverable, or
• 7 days from the date of payment, whichever occurs first

Requests submitted after this period may not be eligible.

All refund requests must be submitted in writing to hello@citationforge.com and must include order details and a clear explanation of the issue. We aim to respond within 3 business days.

Non-Refundable Situations

Due to the custom and manual nature of our services, refunds will not be issued under the following circumstances:

Work Already Started or Completed

Once research, data verification, citation submissions, outreach, or reporting has begun, the order is non-refundable.

Client Fails to Provide Required Information

If delays or non-delivery occur due to missing, incorrect, or delayed information provided by the client, no refund will be issued.

Change in Client Requirements Mid-Project

If your goals, strategy, or preferences change after work has started, refunds will not be issued for completed work. Additional requests may require a new order.

Third-Party Directory or Platform Actions

Citations are published on third-party directories that we do not own or control. If a directory later edits, removes, rejects, or modifies a listing due to its internal policies, no refund will be issued. Where applicable, we may offer a reasonable alternative submission.

Citation-Specific Considerations

Local citation building involves third-party platforms with independent guidelines. While we submit accurate and compliant listings:

• We do not guarantee permanent acceptance of listings
• Directory rules, moderation decisions, or future changes are beyond our control
• Listings rejected due to incorrect client-provided data are not eligible for refunds

Where possible, we may attempt corrections or submit to alternative equivalent directories at no extra cost.

Custom Orders & Bulk Packages

Custom or bulk citation orders are evaluated individually.

Bulk Orders & Discounted Packages

• Refunds apply only to work not yet started
• Completed or in-progress work is non-refundable
• Partial refunds, if approved, are adjusted at standard pricing, not discounted rates

How to Request a Refund

To request a refund, email us at:

📧 hello@citationforge.com

Please include:

• Full name or business name
• Invoice number or order reference
• Service type
• Clear reason for the refund request

Incomplete requests may delay review.

Refund Processing Time

If approved, refunds are issued via PayPal, our official payment processor.

• Processing time: 5–10 business days
• Actual timing may vary depending on PayPal and your country
• You will receive confirmation once the refund is issued

Policy Updates

Citation Forge reserves the right to update or modify this Refund Policy at any time to reflect changes in services, legal requirements, or business practices.

We encourage clients to review this policy before placing an order. Continued use of our services constitutes acceptance of the current policy.

Contact

If you have any questions regarding this Refund Policy, please contact:

📧 Email: hello@citationforge.com
🌐 Website: https://localcitationservices.io/